Jeremias' Air-Conditioning Services

Last Updated: October 27, 2025

1. Information We Collect

We collect the following information:

Personal Information: Name, email address, phone number, and physical address
Account Information: Login credentials and account preferences
Service Information: Appointment details, service history, and product orders
Technical Information: IP address, browser type, and device information

2. How We Use Your Information

Your information is used to:

Provide and manage our services
Process appointments and orders
Communicate with you about services and updates
Improve our services and user experience
Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share information with:

Service providers who assist in our operations
Legal authorities when required by law
Business partners with your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Opt-out of marketing communications
Withdraw consent at any time

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie preferences through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through our platform or via email.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us through our customer support channels.

Last Updated: November 24, 2025

Data Privacy Commitment: Jeremias' Air-Conditioning Services is committed to protecting your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173).

1. Purpose of Data Collection

We collect and process your personal information for the following specific, legitimate purposes:

Service Delivery: To schedule, perform, and manage air-conditioning repair, maintenance, and installation services
Order Processing: To process and fulfill product orders and payments
Account Management: To create and maintain your user account and service history
Communication: To send service updates, appointment reminders, and respond to inquiries
Legal Compliance: To comply with applicable laws, regulations, and warranty requirements
Service Improvement: To analyze usage patterns and improve our services (anonymized data only)

2. Information We Collect

We collect the following categories of personal information:

Identity Information: Full name (first, middle initial, last name)
Contact Information: Email address, mobile phone number, complete address (street, barangay, city, province, postal code)
Account Credentials: Encrypted password for account access
Service Records: Appointment history, service requests, product orders
Technical Data: IP address, browser type, device information (collected automatically)

3. Legal Basis for Processing

We process your personal data based on:

Consent: You explicitly consent to data processing by accepting this policy
Contract Performance: Processing is necessary to provide requested services
Legal Obligation: To comply with tax, warranty, and business regulations
Legitimate Interest: To improve service quality and prevent fraud

4. Data Retention Period

We retain your personal information as follows:

Data Type	Retention Period	Reason
Account Information	Active account + 2 years after closure	Service continuity and legal compliance
Service Records	5 years from last service date	Warranty claims and dispute resolution
Transaction Records	10 years from transaction date	Tax and accounting compliance (BIR requirements)
Marketing Preferences	Until consent is withdrawn	Communication purposes
Technical Logs	6 months	Security and troubleshooting

After the retention period, your data will be securely deleted or anonymized.

5. Data Sharing and Disclosure

We do NOT sell your personal information. We may share data only with:

Service Providers: Third-party technicians or suppliers (only necessary information)
Payment Processors: For secure transaction processing
Legal Authorities: When required by law or to protect our rights

All third parties are contractually bound to protect your data and use it only for specified purposes.

6. Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the right to:

Right to Be Informed: Know how your data is processed (this policy)
Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure/Blocking: Request deletion or blocking of your data (subject to legal and regulatory retention requirements)
Right to Object: Object to processing for direct marketing
Right to Data Portability: Receive your data in a structured format
Right to Withdraw Consent: Withdraw consent at any time (may affect service availability)
Right to Damages: Seek compensation for proven damages due to data breaches

Note: Deletion requests are subject to legal retention requirements. We must retain transaction records for 10 years (BIR compliance) and service records for 5 years (warranty purposes). After review, we will delete or anonymize data that is not legally required to be retained.

To exercise your rights:

Contact us at: 0935 820 2876
Email your request through your account dashboard
Visit our office at: 46 Piña St., CERIS III, Canlubang, Calamba, Laguna

Requests will be processed within 15 days. Valid identification may be required to verify your identity.

7. Data Security Measures

We implement organizational and technical security measures including:

Password encryption and secure authentication
SSL/TLS encryption for data transmission
Access controls and employee training
Regular security audits and updates
Secure backup and disaster recovery procedures

8. Data Breach Notification

In case of a data breach affecting your rights:

We will notify the National Privacy Commission within 72 hours
Affected individuals will be informed without undue delay
Details of the breach and remedial measures will be provided

9. Contact Information

Data Protection Officer (DPO):

Jeremias' Air-Conditioning Services
46 Piña St., CERIS III, Canlubang, Calamba 4027, Laguna
0935 820 2876

10. Complaints and Disputes

If your data privacy rights have been violated:

Contact our Data Protection Officer first
If unresolved, file a complaint with:

National Privacy Commission
5th Floor, PICC, Vicente Sotto St., Pasay City
Email: info@privacy.gov.ph | Hotline: (02) 8234-2228

Your Consent: By checking the agreement box and creating an account, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.

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